Reservation Policy

  • A valid credit card is required to rent an accommodation unit.
  • You must be 21 or older and have to be present during your stay in order to to rent an accommodation unit.
  • You need to book for a minimum of 2 nights during weekends.
  • The rental taxes (HST & GST) are not included in our prices.

Cancellation

  • Should you need to cancel your reservation 15 to 60 days prior to your arrival date, a 30% cancellation fee of your stay will be charged to your credit card.
  • Should you need to cancel your reservation 14 days prior to your arrival date, a 50% fee will be retained.
  • In case of a cancellation made more than 60 days before your arrival date, the deposit (30% of your total cost) will be refunded.
  • Finally if you don’t show up without notifying us, the total amount of your stay will be charged to your credit card.

Deposit

We reserve the right to ask for a pre-authorized deposit on your credit card which will serve as a deposit in case of damage/uncleanliness or breakage to our property as follows:

  • $250 deposit for units of 4 to 14 persons
  • $500 deposit for cottages of 16 persons or more.

This guaranteed deposit will be canceled during the week following your stay after inspection of the premises you rented if no breakage/damage or uncleanliness occurred.

In the event that there is breakage, damage or uncleanliness, we will send you an invoice with photos outlining the damages and the amount claimed will be taken from the pre-authorized deposit.

Rebate, promotion or package discount

No rebate, promotion or package discount can be paired to any other rebate, promotion or package discount.  We will apply the most profitable rebate.

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What type of accommodation is right for you?

Important message

Temporary suspension of our activities until April 17, 2020.

Dear customers,

In order to comply with the directives issued by the Government of Quebec on March 23 to fight COVID-19, we must completely suspend our activities from March 24 until April 17, 2020 minimally.

The health and safety of our customers, our employees and our community are at the heart of our mission and we are convinced that our contribution is essential to limit the spread of the virus.

If you had planned a stay with us during this period, you can postpone your stay and benefit from a flexible policy and change the date of your stay until November 30, 2020.

You may leave a message by dialing 450 834-6383 ext. 221 and someone from our staff will make sure to return your call within a few days.

We thank you for your understanding, trust and wish you all good health solitarily in this global health situation.

Sincerely,

The Chalets Lanaudière team