1. Our Commitment to Privacy

In its effort to protect the privacy of its clients and of its web site users, Chalets Lanaudière places great importance on controlling and managing the data shared on its web site, whether for business or statistical purposes.

Our company undertakes to rigorously respect the privacy of the personal and non-personal information that it collects, as set out in this privacy policy (hereafter referred to as the “Policy”).

2. Application of the Privacy Policy

The Policy defines the way Chalets Lanaudière collects, uses and protects the information voluntarily provided by its web site users and automatically transmitted by their Internet servers. This Policy applies to the entire website chaletslanaudiere.ca as well as to the products and services offered by Chalets Lanaudière.

The Policy also explains how to change or update your personal information and how to contact Chalets Lanaudière with any questions, suggestions or comments.

Chalets Lanaudière reserves the right, at any time, to change its Policy without prior notice. We recommend that you carefully read our Policy and consult it regularly.

3. Agreement with our Privacy Policy

When you use chaletslanaudiere.ca, Chalets Lanaudière deems that you have agreed to the terms and conditions of this Policy.

4. Collection of Information

Two types of information are collected on our web site.

a) Personal Information

For the purposes of this Policy, the term “personal information” refers to any information enabling the identification of a person. Any action related to an online order, subscription, resumé submission, or contact form requires the voluntary transmission of your personal information. When this information is needed to process your request, you will be advised to this effect.

This information includes the following data collected by Chalets Lanaudière:

  • First and last name
  • Sex
  • Street address
  • Email address
  • Telephone number
  • Credit card number

Note that this list is not exhaustive and may be changed without prior notice.

b) Non-Personal Information

For the purposes of this policy, the term “non-personal information” refers to the anonymous information generally recorded by Internet servers, such as Internet Protocol address (IP address), date and time of access, as well as operating system and browser used.

Our visitors’ demographic statistics (age group, country, language of correspondence, etc.) and browsing habits (pages viewed, number of visits, length of consultation, etc.) are also considered non-personal information.

Chalets Lanaudière primarily collects this type of information using cookies, or small data files that browsers install on a user’s hard drive when they first visit the website.

5. Use of Collected Information

The user data is collected to allow Chalets Lanaudière to provide its services, as well as for the following purposes: advertising, analytics, contacting the user, interaction with external social networks and platforms, registration and authentication, handling payments, managing contacts and sending messages, remarketing and behavioural targeting.

a) Personal Information

Contact Information

The contact information voluntarily provided by the users of our website chaletslanaudiere.ca may be used for the following reasons: to confirm the requested booking; to send information about our company’s products and services; to contact them if necessary; to understand their needs, and to determine their satisfaction level using a survey.

b) Non-Personal Information

Cookies

The use of cookies allows Chalets Lanaudière to compile statistics enabling it to analyze its webchaletslanaudiere.ca traffic and create online ads.

Analytic tool

Our company uses Google Analytics web analysis to better understand the web behaviour of those who use our website chaletslanaudiere.ca. We may use this data to improve our website’s layout. Google Analytics also allows us to determine our current or potential clients’ profiles with a view to improving our offer of products and services.

To collect anonymous information and produce statistical reports, Google Analytics may use cookies, but without identifying you personally.

Advertising and remarketing

To promote its products and services on the Internet and increase traffic to its website, Chalets Lanaudière uses Google AdWords and Facebook Ads programs. These tools use cookies and other technologies to track and analyze data, assess content popularity, better understand the online activities of users and post targeted advertisements (taking into account the user interests, or demographics). The way Chalets Lanaudière uses Google AdWords and Facebook Ads in order to better meet the needs of its customers and display ads that may interest them.

How to deactivate cookies

Any user can activate or deactivate the use of cookies by Google. To do so, visit https://support.google.com/accounts/answer/61416?hl=en.

You can also opt-out of interest-based or demographically targeted ads on Google by consulting the Google Ads Preferences Manager. When you deactivate these settings, ads are not blocked. They continue to appear but are generally no longer connected to your interests, your demographic data or the websites you have visited.

6. Disclosure of Your Information

All information provided by users of our website, whether personal or non-personal, will be kept private. All Chalets Lanaudière employees are required to comply with this Policy.

Use of this data is reserved for Chalets Lanaudière and for the partners and suppliers with whom it conducts business. Information will be provided to these parties only if Chalets Lanaudière considers that this disclosure is required for the provision of its products and services.

In no other case will the disclosure of your information to a third party be authorized. In the event that Chalets Lanaudière needs to provide personal information to a party whose services are not used by Chalets Lanaudière, you will be given prior written notification to this effect. Only your express consent can authorize such disclosure.

7. Third-Party Information Collection and Use

Some information, as defined in section 3b), may be collected by a third party. Chalets Lanaudière uses statistics from certain social media, such as Facebook, and certain tools, such as Google Analytics, to collect data on its users and their browsing patterns. When this information is used for the personal purposes of Chalets Lanaudière, it is protected under this Policy. These tools can, however, also collect information for their own use. In this event, your information is gathered, used and protected under their respective privacy policies: Facebook Privacy PolicyGoogle Privacy Policy.

Statistics

To gather information on its users and their browsing habits, Chalets Lanaudière uses the statistics provided by the Google Analytics tool. When this information is used for personal purposes by Chalets Lanaudière, it is protected by this Policy. Google Analytics can, however, collect data for its own use. In that case, your data is collected, used and protected in virtue of Google’s own Privacy Policy.

Publicity & Remarketing

In order to make publicity, Chalets Lanaudière uses tools such as Google AdWords and Facebook Ads. When the data provided by these third party apps is used by Chalets Lanaudière, it is protected by this Policy. Google AdWords and Facebook Ads can, however, collect your data for their own use. In that case, your data is collected, used and protected by their respective Privacy Policy:  Facebook Privacy Policy – Google Privacy Policy.

8. Protection of Your Information

We make every reasonable effort to safeguard the security of the personal information provided by our website users. An in-house technician oversees the operation of our server as well as the forms used for our website. Furthermore, Chalets Lanaudière has adopted appropriate security measures to protect its clients against the loss or unauthorized use of their personal information, including credit card data.

9. Withdrawal and Correction of Your Personal Information

To withdraw your name from Chalets Lanaudière email lists or to change personal information you have provided, please send us a request by email at info@chaletslanaudiere.ca.

10. Questions or Comments

Our company encourages you to send us information requests, suggestions or comments related to this Privacy Policy. We can be contacted by email at info@chaletslanaudiere.ca at any time.

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Important message

Temporary suspension of our activities until April 17, 2020.

Dear customers,

In order to comply with the directives issued by the Government of Quebec on March 23 to fight COVID-19, we must completely suspend our activities from March 24 until April 17, 2020 minimally.

The health and safety of our customers, our employees and our community are at the heart of our mission and we are convinced that our contribution is essential to limit the spread of the virus.

If you had planned a stay with us during this period, you can postpone your stay and benefit from a flexible policy and change the date of your stay until November 30, 2020.

You may leave a message by dialing 450 834-6383 ext. 221 and someone from our staff will make sure to return your call within a few days.

We thank you for your understanding, trust and wish you all good health solitarily in this global health situation.

Sincerely,

The Chalets Lanaudière team